Questions & Answers

If you have a question about the merger or how it affects you, please check the following questions to see if it has already been answered.

If you don’t see your question answered on this page, please contact us to let us know.

Will members need to do anything when the credit unions merge on January 1, 2020?
No. Both Crosstown Civic and Access Credit Union agree that minimizing member change and disruption will always be a top priority. As integration progresses, members will be regularly advised of any upcoming changes.
On January 1st, as a Crosstown Civic/Access member will I be able to go into a Crosstown Civic/Access branch to do my banking transactions?
We understand that this is an important consideration for some of our members, especially those who live closer to a specific branch of either Crosstown Civic/ Access. We will continue to work through the integration process and inform members when this service will become available. All members on January 1st will continue to operate under their legacy credit union banking system until late May 2021 when the banking systems are currently scheduled for integration.
Will my account number change?
Converting to a new banking platform is a major system change and impacts nearly every aspect of the credit union’s operations. Since both CCCU and Access are on the same banking platform, a merger integration of the two systems will be less disruptive for members.

One of the first things that will be assessed in the banking system integration is the potential for duplicated account numbers. Assuming there are no instances of duplicated account numbers, there will be no need for account numbers to change. This assessment is currently scheduled for late May 2021. All members on January 1st will continue to operate under their legacy credit union banking system until the banking systems are scheduled for integration.
Will existing Crosstown Civic/Access cheques still be valid?
All Crosstown Civic and Access members will be able to use their existing cheques as they normally would. Existing accounts will remain as-is and integration activities will not impact their use. The name change for Crosstown Civic members will have no impact on items such as direct deposits, automated bill payments, or outstanding cheques.
When will the products and services be aligned and what can I expect to see?
Individual products and services, such as rates, fees, and account packages is a very important initiative as we move forward. Our teams are currently working on the detailed review of our products and services; however, this will take a few months before we can finalize the offerings for our members. Our goal is to be in a position to share the product offerings with our members prior to the new entity’s effective date of January 1, 2021. Some of the highlighted benefits will include:
  • Free e-Transfers included in some of our account packages
  • Interest paid monthly, instead of annually on high interest savings accounts for current Access Credit Union members
All deposits guaranteed without limit by the Deposit Guarantee Corporation of Manitoba (DGCM).
Will the new credit union pay patronage to the members?
The purpose of the patronage program is to provide each member with an opportunity to share in earnings while maintaining the credit union in a strong equity position. Both credit unions agreed that the new credit union will focus on maximizing the ability to pay patronage to members as part of the cooperative values and belief that members should share in our profits. We believe the new credit union will be able to offer an enhanced patronage program with the objective of paying bonuses in cash to members. More details on our enhanced patronage program will be shared with members in the coming months.
Will branches close, hours change, or head office relocate?
One of the many favourable things about this merger is the absence of geographic overlap in the combined branch network. No branches will close as a result of this proposed merger and at this time the branch hours will not change. Crosstown Civic hosts nine branches in Winnipeg and Access has seventeen branches in southern Manitoba. The new entity will also maintain the two current corporate offices of the legacy credit unions: one located in Winnipeg and one located between Winkler and Morden.
Who will lead the new organization?
As is the case in mergers, the senior-level structure forms part of the overall discussions and plans. We are very fortunate to have two very strong leaders. Mona Forsen, the CEO of Crosstown Civic, had previously informed her Board of her intentions to retire in 2020. Larry Davey, current President and CEO of Access Credit Union, has accepted the role of President and CEO for the new organization. Larry has over 30 years of experience in the financial services industry with 25 of those years in the credit union system.
What will be the new board composition?
As a true partnership, the board of the new credit union will consist of ten board members (five (5) from Access, five (5) from Crosstown Civic). Each board will determine which of their existing directors will move forward to the new board. Non-selected board members will retire from their respective roles prior to the effective date of the new entity. The two boards also agreed that each credit union will have representation at the leadership levels. As such, the Board Chair and Vice Chair for the new organization will be Ingrid Loewen (Board Chair, CCCU), and Curt Letkeman, (Board Chair, Access), respectively.
How will each geographical district be represented within the Board of Directors?
The members of the Credit Union shall be grouped into two (2) districts, with each district represented by an equal number of directors, which is five (5) from each credit union as per the Amalgamation Agreement.

The initial plan is for the two districts to be defined as the North district which is the area within the City of Winnipeg perimeter highway, as well as any area in Manitoba North of highway #1 and any areas outside of the Province of Manitoba; and the South district which is the area South of the City of Winnipeg perimeter highway as well as South of highway #1.

Only those members of the Credit Union who are assigned to a specific district may be nominated for election for that district. Similarly, only those members of the Credit Union who are assigned to a specific district will be entitled to vote for Directors for that district.

It is the Board’s responsibility to outline the talent needs of the Board covering skills, experience, knowledge and attributes required to be an effective governing body for the Credit Union. The role of the nominations committee is to review all applications to determine the best representation on the Board, seeking candidates to complement existing Board skillsets.
Will anything change for AcceleRate Financial?
Both Boards are pleased to share that the AcceleRate Financial name will be maintained in the new credit union entity. AcceleRate Financial is currently a division of Crosstown Civic offering virtual deposit products and services. The new entity would have the capacity to make further investments to benefit our current and future AcceleRate Financial members. In addition, a refreshed brand with the AcceleRate Financial name will be developed to demonstrate the beginning of a new organization while respecting the legacies of our pasts.