Questions & Answers

If you have a question about the merger or how it affects you, please check the following questions to see if it has already been answered.

If you don’t see your question answered on this page, please contact us to let us know.

Merger & Governance

Who is leading the new organization?

As is the case in mergers, the senior-level structure forms part of the overall discussions and plans. We are very fortunate to have had two very strong leaders. Mona Forsen, the CEO of Crosstown Civic, had previously informed her Board of her intentions to retire in 2020.

Larry Davey, current President and CEO of Access Credit Union, has accepted the role of President and CEO for the new organization. Larry has over 30 years of experience in the financial services industry with 25 of those years in the credit union system.
What is the new board composition?

As a true partnership, the board of the new credit union consists of ten board members (five (5) from Access, five (5) from Crosstown Civic). Each board determined which of their existing directors will move forward to the new board. Non-selected board members will retire from their respective roles prior to the effective date of the new entity.

The two boards also agreed that each credit union will have representation at the leadership levels. As such, the Board Chair and Vice Chair for the new organization are Ingrid Loewen (previously Board Chair, CCCU), and Curt Letkeman, (previously Board Chair, Access), respectively.
How is each geographical district be represented within the Board of Directors?

The members of the Credit Union are grouped into two (2) districts, with each district represented by an equal number of directors, which is five (5) from each credit union as per the Amalgamation Agreement.

The initial plan is for the two districts to be defined as the North district which is the area within the City of Winnipeg perimeter highway, as well as any area in Manitoba North of highway #1 and any areas outside of the Province of Manitoba; and the South district which is the area South of the City of Winnipeg perimeter highway as well as South of highway #1.

Only those members of the Credit Union who are assigned to a specific district may be nominated for election for that district. Similarly, only those members of the Credit Union who are assigned to a specific district will be entitled to vote for Directors for that district.

It is the Board’s responsibility to outline the talent needs of the Board covering skills, experience, knowledge and attributes required to be an effective governing body for the Credit Union. The role of the nominations committee is to review all applications to determine the best representation on the Board, seeking candidates to complement existing Board skillsets.
What is the integration timeline?

Spring 2019: The respective Boards of Directors for Access and Crosstown Civic began discussions and conducted initial reviews for a potential merger between our two organizations.

November 2019: It is announced publicly that Access Credit Union and Crosstown Civic Credit Union are in merger discussions.

December 2019 – February 2020: Business case was built and the respective boards made their recommendation. Formal communications provided regular information and progress updates throughout the process.

March 19, 2020 – Postponed: The vote originally planned for March 19th was postponed to support the local and national efforts to reduce the spread of COVID-19.

June 2020: Voting occurred. Special Meeting of Members was held via teleconference on June 25th where results of the vote were announced. Both credit union memberships voted favourably for the merger.

January 1, 2021: The new Access Credit Union organization begins. Members will start to see the new branding on our website, social media, on community space signage, and in the 26-branch network beginning in January 2021. Integration activity information will be shared.

May 7-9, 2021: Information technology integration, specifically aligning the two banking systems and the online banking platforms, is scheduled.
What does the new brand look like?

We promised that we would develop a refreshed brand with the Access name—a brand that reflects both credit unions, demonstrating the beginning of a new organization while respecting the legacies of our pasts. We delivered on that promise by creating a focused and inspiring brand that capture what the new Access Credit Union stands for. We will start to roll out the new Access Credit Union brand in early 2021. If you haven’t seen it yet, check it out here.
How is information being shared between Access Credit Union and Crosstown Civic Credit Union?

Under the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”), a Personal Information Disclosure Agreement was signed between the two organizations to protect member information. View a signed copy here.

Accounts & Products

When will the products and services be aligned and what can I expect to see?

Individual products and services, such as rates, fees, and account packages are in effect as of January 1, 2021. Some of the highlighted benefits include:

  • Free e-Transfers included in some of our account packages
  • Interest paid monthly, instead of annually on high interest savings accounts for current Access Credit Union members
All deposits guaranteed without limit by the Deposit Guarantee Corporation of Manitoba (DGCM).
Will my account number change?

Converting to a new banking platform is a major system change and impacts nearly every aspect of the credit union’s operations. Since both CCCU and Access are on the same banking platform, a merger integration of the two systems will be less disruptive for members.

One of the first things that will be assessed in the banking system integration is the potential for duplicated account numbers. Assuming there are no instances of duplicated account numbers, there will be no need for account numbers to change. This assessment is currently scheduled for late May 2021. All members on January 1st will continue to operate under their legacy credit union banking system until the banking systems are scheduled for integration.
What are the changes to the Grow accounts and why?

Our goal was to make sure every member had the right account for their needs, no matter their stage of life. By creating separate products for youths, we are able to tailor the product offering to ensure our younger members start their financial future on the right foot.

Going forward, Grow Savings accounts are tailored to the 0-15 crowd where they can grow their birthday/Christmas/chore earnings with a special rate on the first $2000 and then continue earning interest on the remaining balance thereafter. The savings account product isn’t intended to be used for day-to-day banking such as paying bills.

Grow Chequing accounts are tailored to the 0-19 crowd where they can learn how to bank responsibly with no monthly fees. Young members can use this account to deposit their first paychecks, pay their first bills, and transfer money wherever they need to.

The Student Chequing account is for any student, of any age, attending a full-time program at a post-secondary institution. Access Credit Union supports educational development at every age and this account is perfect for any student pursuing higher education.

Learn more about our new account lineup.
Have rates been aligned between the two legacy credit unions?

Yes! And we’re happy to announce that both legacy memberships can now enjoy the collective financial strength of the new Access Credit Union who now offers competitive interest rates, including a strong variable registered investment product rate.

See our current rates.
My account name is different when I log into online banking.

Our new, consolidated account package lineup and service fee structure is effective January 1, 2021. While most products remain the same with added benefits, some accounts have been renamed.

Learn more about account changes for both legacy credit unions.
Will existing Crosstown Civic/Access cheques still be valid?
All Crosstown Civic and Access members will be able to use their existing cheques as they normally would. Existing accounts will remain as-is and integration activities will not impact their use. The name change for Crosstown Civic members will have no impact on items such as direct deposits, automated bill payments, or outstanding cheques.
How can I quickly make a contribution to my TFSA or RRSP?

Early January is a busy time for personal finances, and current health orders encourage us to stay home. Save yourself a trip and time by a deposit online to your existing Variable TFSA or RRSP using our online banking or mobile app in minutes. Transfers can be done as one lump sum payment or as scheduled reoccurring transfers any day of the year.

To transfer funds from one of your accounts to your Variable TFSA or RRSP:

  1. Log in to online banking and navigate to “Transfers” from the task menu.
  2. On the “Transfer Funds – Step 1” page, select the account you want to transfer from in the “Transfer From” drop-down.
  3. Enter the amount you would like to transfer in the “Transfer Amount” field, as well as your preferred “Transfer Schedule” details.
  4. Under “Transfer To”, select the “My Own Account” option and click “Continue”.
  5. On the “Transfer Funds – Step 2” page, select the account (your TFSA or RRSP) that will receive the funds in the “Transfer To” drop-down menu and then click “Continue”.
  6. On the “Transfer Funds – Confirm” page, review all your transfer information to ensure it is accurate, and the click “Confirm” to complete you transfer arrangement.
Will there be any changes to my Collabria credit card?

Existing Collabria credit cards for both legacy credit union members remain unaffected and will continue to work as usual. You will start to see the new brand reflected in your card design as your cards expire and are reissued.
How do I access my Collabria account?

Though most other areas have been integrated, there are still some places where we are not fully aligned. One of these areas is our Collabria card offering and online platform.

The MyCardInfo sites are linked to the individual credit union platforms. To log into your existing Collabria account via MyCardInfo:

  • Legacy CCCU members must log in from the crosstowncivic.mb.ca MyCardInfo link OR mobile app.
  • Legacy Access members must log in from the accesscu.ca MyCardInfo link OR mobile app.
  • If members try to log in from the wrong MyCardInfo site/app, they will get an error message saying their account credentials do not exist.
How do I apply for a new Collabria credit card?

Though most other areas have been integrated, there are still some places where we are not fully aligned. One of these areas is our Collabria card offering and online platform.

Any legacy CCCU member who applies for a Collabria card will be issued a card under the Crosstown Civic brand and offering. Please note that business cards are issued under the VISA payment network and personal cards are issued under the Mastercard payment network.

Any legacy Access member who applies for a Collabria card will be issued a card under the legacy Access brand and offering. Please note that both personal and business cards are issued under the Mastercard payment network.

The MyCardInfo sites are linked to the individual credit union platforms. To log into your existing Collabria account via MyCardInfo:

  • Legacy CCCU members must log in from the crosstowncivic.mb.ca MyCardInfo link OR mobile app.
  • Legacy Access members must log in from the accesscu.ca MyCardInfo link OR mobile app.
  • If members try to log in from the wrong MyCardInfo site/app, they will get an error message saying their account credentials do not exist.
When will the Collabria card offering and online platform be aligned?

The project kick off is anticipated for 2021. More information will be shared as it becomes available.

Service & Membership

On January 1st, as a Crosstown Civic/Access member will I be able to go into a Crosstown Civic/Access branch to do my banking transactions?

We understand that this is an important consideration for some of our members, especially those who live closer to a specific branch of either Crosstown Civic/ Access.

We will continue to work through the integration process and inform members when this service will become available. All members on January 1st will continue to operate under their legacy credit union banking system until late May 2021 when the banking systems are currently scheduled for integration.
Will the new credit union pay patronage to the members?

The purpose of the patronage program is to provide each member with an opportunity to share in earnings while maintaining the credit union in a strong equity position.

Both credit unions agreed that the new credit union will focus on maximizing the ability to pay patronage to members as part of the cooperative values and belief that members should share in our profits.

The objective of our patronage program is to pay bonuses in cash to our members.
Will branches close, hours change, or head office relocate?

One of the many favourable things about this merger is the absence of geographic overlap in the combined branch network. The new Access Credit Union now has nine branches in Winnipeg and Access has seventeen branches in southern Manitoba.

No branches will close as a result of this merger and at this time the branch hours will not change. The new entity will also maintain the two current corporate offices of the legacy credit unions: one located in Winnipeg and one located between Winkler and Morden.
Will anything change for AcceleRate Financial?

We are pleased to share that AcceleRate Financial will be be maintained as a virtual division of Access Credit Union for deposit products and services.

The new Access will have the capacity to make further investments to benefit our current and future AcceleRate Financial members. In addition, a refreshed brand with the AcceleRate Financial name will be developed to demonstrate the beginning of a new organization while respecting the legacies of our pasts.