Integration Knowledge Base

Our Banking System Integration was completed successfully on Sunday, May 9.

We have merged the Access and Crosstown Civic banking system databases to finalize unifying our operations.

Unifying operations is a two-step, phased process:

We’re on the same banking system, which makes the process much easier!

We’re working hard to minimize inconvenience to our members. However, there will be some impacts to you during integration weekend. Please watch this section for updates and how to prepare for integration.

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Browse topics by category

Online & Mobile Banking

How to log in and use digital banking platforms.

Accounts & Membership

How your accounts and membership may be affected.

Telephone Banking

How your accounts and membership may be affected.

Business Online Banking

Impacts apply to legacy Crosstown Civic members only. Find out more.

Tutorials

How to prepare for integration and reset features post-integration

About the Merger

How we’ve integrated our operations,  brand, and governance structure.