Integration Knowledge Base


We are merging the Access and Crosstown Civic banking system databases to finalize unifying our operations on May 7 – 9, 2021.

Unifying operations is a two-step, phased process:

We’re on the same banking system, which makes the process much easier!

We’re working hard to minimize inconvenience to our members. However, there will be some impacts to you during integration weekend. Please watch this section for updates and how to prepare for integration.

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Browse topics by category

Online & Mobile Banking

How to log in and use digital banking platforms.

Accounts & Membership

How your accounts and membership may be affected.

Telephone Banking

How your accounts and membership may be affected.

Business Online Banking

Members will need to recreate their profile and settings after integration.

Service Disruptions

There will be some impacts to members from May 7-9, 2021.

About the Merger

How we’ve integrated our operations,  brand, and governance structure.