Although our branch banking systems are not yet aligned, we are pleased to share that we have developed a temporary workaround that will allow a member from any of the legacy credit unions to conduct most of their banking safely and securely at any of our 52-branch network*.
*Some limitations apply.
Like any business, we regularly review our operations and evaluate our combined branches to ensure that we continue to be accessible and are meeting the needs of our members. Service hour alignment is part of this review and will be considered as we move forward. All existing branch locations, staff, and hours remain the same for all legacy credit unions unless otherwise noted in future communications.
>> View the full list of branch locations including operating hours
Contact (Call) Centre Service
Our teams are currently working on integrating our phone systems and processes to best serve our combined membership. Until this integration takes place, please continue to contact your respective legacy credit union the way you did previously. For reference:
Access Credit Union Member Solutions Centre: 1.800.264.2926
Noventis Credit Union Contact Centre: 1.844.826.6500
Sunova Credit Union Help HQ: 1.833.378.6682
Please note that all contact centres can be reached at 1-800-264-2926. Please listen carefully to follow the new prompts for best service.
Hours of Operation
To better serve our members across Manitoba, on July 4 all existing credit union contact centres hours of operations will be aligned to offer the same exceptional service at the same time.
Effective July 4, the Noventis CU Contact Centre, Sunova CU Help HQ, and Access CU Member Solutions Centre will offer full service from:
Monday to Friday, 8:30AM to 6:00PM
Saturday: 8:30AM to 4:00PM
These hours of operation align with standard service hours in our industry and simplify the service experience across all three credit union memberships.
The decision to discontinue Sunday service for Sunova and Hubert members was based on low call volumes on Sunday, noting that staff would be better deployed during peak hours from Monday to Saturday. Additionally, it is important to Access Credit Union that all staff have the opportunity to enjoy time with their families on weekends.