Questions & Answers

If you have a question about the merger or how it affects you, please check the following questions to see if it has already been answered.

If you don’t see your question answered on this page, please contact us to let us know.

Accounts, Fees, Rates & Products 

 
When will the products and services be aligned and what can I expect to see?
Our teams are currently working on the detailed review of our products and services. We plan to finalize and align the offerings for our members in stages to ensure a successful rollout. Our goal is to be in a position to share more information in Fall 2022.
 
Please note that all existing accounts would move forward, safely and securely. And, when the time comes, members would be provided the option to move into the accounts or service plans that best suit their needs.

You can expect to see:
– Free e-Transfers on most account packages
– Reduced monthly fees on some account package options
– Account offering aligned to life stages and individual needs, including specialty packages for underserved communities
What happens to my existing accounts?
Accounts will remain status quo until each banking system integration project takes place (see the updated merger Timeline for details). All members on July 1st will continue to operate under their legacy credit union banking system until the banking systems are scheduled for integration.
 
One of the first things that will be assessed in both banking system integrations is the potential for duplicated account numbers. Assuming there are no instances of duplicated account numbers, there will be no need for account numbers to change. This review is only for Noventis account numbers and the assessment is currently scheduled for Fall 2022. We will communicate early and often along the way to keep you informed. Rest assured that all existing accounts from any of the merging credit unions will move forward, safely and securely. 
What if I have an account at two or more of the participating credit unions? What will happen to my accounts?
Accounts will remain status quo until each banking system integration project takes place (see the updated merger Timeline for details). All members on July 1st will continue to operate under their legacy credit union banking system until the banking systems are scheduled for integration.
 
All of your accounts, regardless of the incumbent credit union, will transition to the Access banking system as part of our technical integration process. As we work through that integration process, we will provide our members with updates informing them of any changes to their account, what their options are in the new credit union, and how accounts will be accessed.
Will existing Noventis or Sunova cheques still be valid?
All Access, Noventis, and Sunova members will be able to use their existing cheques as they normally would. Existing accounts will remain as-is and current integration activities will not impact their use. The name change for Noventis and Sunova members will have no impact on items such as direct deposits, automated bill payments, or outstanding cheques.

Governance & Strategy

 
Who is on the new board of directors?
Kevin Beresford, Board Chair
Curt Letkeman, Vice Chair
Paul Cuthbert, Vice Chair
Randy Schartner, Vice Chair
Catherine Burns
Jamison Masse
Jim Neufeld
Justin Evenden
Ken Braun
Lesli Malegus
Marlene Michno
Sherry Woods
Who is the new executive leadership team?
Larry Davey, President & CEO
Leanna Beasant, Chief Financial & People Officer
Brent Berzuk, Chief Risk Officer
Curtis Fines, Chief Administration & Subsidiary Officer
Rich Harries, Chief Operating Officer
Bernice McClintock, Chief Transition Officer
Kevin McKnight, Chief Audit Officer
Adam Monteith, Chief Marketing Officer
Myrna Wiebe, Chief Strategy & Information Officer

Operations & Service

Will members need to do anything when the credit unions merge on July 1, 2022?
No. Access, Noventis, and Sunova Credit Unions all agree that minimizing member change and disruption will always be a top priority. As integration progresses, members will be regularly advised of any upcoming changes. Please continue to watch your mailbox (physical and digital), our website, and social media channels for notices of upcoming changes.
On July 1st, will I be able to go into any Access/Noventis/Sunova branch to do my banking transactions?
Although our branch banking systems are not yet aligned, we are pleased to share that we have developed a temporary workaround that will allow a member from any of the legacy credit unions to conduct most of their banking safely and securely at any of our 52-branch network*.
 
All existing branch locations, staff, and hours remain the same for all legacy credit unions unless otherwise noted in future communications.
 
*Some limitations apply. 
Which contact centre do I call for assistance after July 1st?
Our teams are currently working on integrating our phone systems and processes to best serve our combined membership. Until this integration takes place, please continue to contact your respective legacy credit union the way you did previously. For reference:
Access Credit Union Member Solutions Centre:                 1.800.264.2926
Noventis Credit Union Contact Centre:                               1.844.826.6500
Sunova Credit Union Help HQ:                                             1.833.378.6682
Will branches close, hours change, or head office relocate?
Like any business, we will regularly review our operations and evaluate our combined branches to ensure that we continue to be accessible and are meeting the needs of our members.
 
Until otherwise specified, no branches will close, and, all branch and service centre hours will mimic their current schedules. The new entity will also maintain the four current corporate offices of the legacy credit unions: Winnipeg, RM of Stanley (between Winkler and Morden on PTH 14), Selkirk, and Gimli. 
 
If any changes occur to our branch network, service centres, or head office locations, communication will be distributed to our members. 
When will the technical integration(s) take place?
Integrating databases into a singular banking platform is a major system change and impacts nearly every aspect of the credit union’s operations. Noventis and Access are on the same banking platform and that database integration is scheduled to take place on November 18, 2022. The Sunova integration is tentatively scheduled for Fall 2023. Until these integrations, it will be business as usual for all members. 
How do I access my online and mobile banking?
Members can continue to bank using their respective legacy credit union websites and mobile banking apps. Access to all online banking portals can be accessed via the accesscu.ca website effective July 1, 2022.
 
Following the banking system integrations, legacy Noventis and Sunova members can expect a new digital experience with new website and mobile app in November 2022 and Fall 2023 respectively. 
How do I access telephone banking?
Members can continue to use telephone banking as they do today.
 
Will there be any changes to statements?
At this time, there are no changes to member statement cycles.
Which contact centre do I call for assistance after July 1st?
The Member Solutions Centre—previously Help HQ for legacy Sunova members or the Contact Centre for legacy Noventis members—can be reached at 1-800-264-2926. The existing Noventis and Sunova contact centre phone numbers will be automatically redirected for a set period. Please listen carefully to follow the new prompts for best service.
 
What will the call centre hours of the new organization be?
To better serve our members across Manitoba, on July 4 all existing credit union contact centres hours of operations will be aligned to offer the same exceptional service at the same time.

Effective July 4, the Noventis CU Contact Centre, Sunova CU Help HQ, and Access CU Member Solutions Centre will offer full service from:
Monday to Friday, 8:30AM to 6:00PM
Saturday: 8:30AM to 4:00PM
Sunday: Closed

These hours of operation align with standard service hours in our industry and simplify the service experience across all three credit union memberships.

The decision to discontinue Sunday service for Sunova and Hubert members was based on low call volumes on Sunday, noting that staff would be better deployed during peak hours from Monday to Saturday. Additionally, it is important to Access Credit Union that all staff have the opportunity to enjoy time with their families on weekends.

Virtual Banks & Insurance Divisions

I am currently a member of AcceleRate Financial / Hubert Financial for virtual banking services. What will happen to these divisions?
Any decisions about the blending of those two online divisions, or the other subsidiaries operated by all three credit unions, will be made after the official merge date on July 1, 2022.
I am currently a customer of Interlake Insurance / BRIO Insurance for insurance services. What will happen to these divisions?
Any decisions about the blending of these sub-divisions, or the other subsidiaries operated by all three credit unions, will be made after the official merge date on July 1, 2022.