Ways to Connect
We are experiencing a higher than normal volume of calls as we work to assist members with getting back online. If you have any issues logging into or accessing your services, please review the Integration link for troubleshooting tips and information before contacting our Member Solutions Centre for support.
For member-related inquiries or support, please contact us:
| By Phone or Email | In Person | Via Chat |
| 1-877-700-2736 memberdirect@accesscu.ca | Our 26-branch network covers the Winnipeg area and Southern Manitoba. Find the Access Credit Union branch or ATM nearest you. Due to COVID-19 restrictions, some branches continue to serve members by phone or appointment only. | Visit our corporate website to initiate a chat conversation. |
The Member Solutions Centre (MSC) is offering extended hours to support members post-integration:
| Date | Time | Support Channel |
| Monday, May 3 – Thursday, May 6 | 8:30 a.m. – 6:00 p.m. | Phones/Email/Chat |
| Monday, May 3 – Thursday, May 6 | 6:00 p.m. – 7:00 p.m. | Email/Chat |
| Friday, May 7 | 8:30 a.m. – 5:00 p.m. | Phones/Email/Chat |
| Saturday, May 8 | N/A – Closed | N/A – Closed |
| Sunday, May 9 | 12:00 p.m. – 5:00 p.m. | Phones/Email/Chat |
| Monday, May 10 – Friday, May 14 | 8:00 a.m. – 7:00 p.m. | Phones/Email/Chat |
| Monday, May 10 – Friday, May 14 | 7:00 p.m. – 9:00 p.m. | Email/Chat |
| Saturday, May 15 | 8:00 a.m. – 5:00 p.m. | Phones/Email/Chat |
| Saturday, May 15 | 5:00 p.m. – 7:00 p.m. | Email/Chat |
| Sunday, May 16 | N/A – Closed | N/A – Closed |
| Monday, May 17 – Thursday, May 20 | 8:30 a.m. – 6:00 p.m. | Phones/Email/Chat |
| Monday, May 17 – Thursday, May 20 | 6:00 p.m. – 8:00 p.m. | Email/Chat |
| Friday, May 21 | 8:30 a.m. – 6:00 p.m. | Phones/Email/Chat |
| Saturday, May 22 – Monday, May 24 | N/A – Closed (May long weekend) | N/A – Closed (May long weekend) |