Contact

Ways to Connect

We are experiencing a higher than normal volume of calls as we work to assist members with getting back online. If you have any issues logging into or accessing your services, please review the Integration link for troubleshooting tips and information before contacting our Member Solutions Centre for support.

For member-related inquiries or support, please contact us:

By Phone or EmailIn PersonVia Chat
1-877-700-2736
memberdirect@accesscu.ca
Our 26-branch network covers the Winnipeg area and Southern Manitoba. Find the Access Credit Union branch or ATM nearest you.

Due to COVID-19 restrictions, some branches continue to serve members by phone or appointment only.
Visit our corporate website to initiate a chat conversation.

The Member Solutions Centre (MSC) is offering extended hours to support members post-integration:

DateTimeSupport Channel
Monday, May 3 – Thursday, May 68:30 a.m. – 6:00 p.m.Phones/Email/Chat
Monday, May 3 – Thursday, May 66:00 p.m. – 7:00 p.m.Email/Chat
Friday, May 78:30 a.m. – 5:00 p.m.Phones/Email/Chat
Saturday, May 8N/A – ClosedN/A – Closed
Sunday, May 912:00 p.m. – 5:00 p.m.Phones/Email/Chat
Monday, May 10 – Friday, May 148:00 a.m. – 7:00 p.m.Phones/Email/Chat
Monday, May 10 – Friday, May 147:00 p.m. – 9:00 p.m.Email/Chat
Saturday, May 158:00 a.m. – 5:00 p.m.Phones/Email/Chat
Saturday, May 155:00 p.m. – 7:00 p.m.Email/Chat
Sunday, May 16N/A – ClosedN/A – Closed
Monday, May 17 – Thursday, May 208:30 a.m. – 6:00 p.m.Phones/Email/Chat
Monday, May 17 – Thursday, May 206:00 p.m. – 8:00 p.m.Email/Chat
Friday, May 218:30 a.m. – 6:00 p.m.Phones/Email/Chat
Saturday, May 22 – Monday, May 24N/A – Closed
(May long weekend)
N/A – Closed
(May long weekend)