Integration

Since the member vote in June, the legacy credit unions have been hard at work on integration activities to make our merger promises a reality.

Project teams have been established and work groups have been meeting virtually to execute their tasks. Marketing and member services teams have been reviewing product packages to ensure a competitive, comprehensive suite of products will be available for all members in the new year. Information technology integration, specifically aligning the two banking systems and the online banking platforms, has begun.

Follow updates in this section for specific details about integration activities and what you need to know to ensure you’re prepared.

Jump to section:
Timeline | Products | Systems | Brand

Coming soon:
Support for Access members | Support for Crosstown Civic members


Timeline

Spring 2019
The respective Boards of Directors for Access and Crosstown Civic began discussions and conducted initial reviews for a potential merger between our two organizations.

November 2019
It is announced publicly that Access Credit Union and Crosstown Civic Credit Union are in merger discussions.

December 2019 – February 2020
Business case was built and the respective boards made their recommendation. Formal communications provided regular information and progress updates throughout the process.

March 19, 2020 – Postponed
The vote originally planned for March 19th was postponed to support the local and national efforts to reduce the spread of COVID-19.

June 2020
Voting occurred. Special Meeting of Members was held via teleconference on June 25th where results of the vote were announced. Both credit union memberships voted favourably for the merger.

January 1, 2021
The new Access Credit Union organization begins. Members will start to see the new branding on our website, social media, on community space signage, and in the 26-branch network beginning in January 2021. Product alignment and other integration activity information will be shared.

Late Spring 2021
Information technology integration, specifically aligning the two banking systems and the online banking platforms, is scheduled.

Please watch this section for updates in early 2021.


Products

The marketing and member services teams have been reviewing product packages to ensure a competitive, comprehensive suite of products will be available for all members in the new year.


Systems

Information technology integration, specifically aligning the two banking systems and the online banking platforms, is scheduled for late spring 2021. Please watch this section for updates and how to prepare for integration.


Brand

We promised that we would develop a refreshed brand with the Access name—a brand that reflects both credit unions, demonstrating the beginning of a new organization while respecting the legacies of our pasts. We delivered on that promise by creating a focused and inspiring brand that capture what the new Access Credit Union stands for.