CHANGES EFFECTIVE JANUARY 4, 2021 – THE BELOW CHANGES TO SERVICE ARE NOT REFLECTIVE OF THE SERVICE DISRUPTIONS THAT WILL BE EXPERIENCED FROM MAY 7-9, 2021 FOR THE BANKING SYSTEM INTEGRATION.
It’s business as usual for cheques, debit cards, pre-authorized payments, investments, loans and mortgages.
All existing account numbers and debit cards issued by the legacy credit unions will continue to operate as normal. As old debit cards expire, you can expect to see a whole new look and layout when you receive your new one.
Statements: The last legacy credit union statements were received in early January as the year-end statement. The new Access-branded statements continue to be received thereafter. At this time, there are no changes to member statement cycles.
Share accounts will be removed from statements after May 9, 2021.
All existing branch locations, staff, and hours remain the same for both legacy credit unions.
Member Solutions Centre
The Member Solutions Centre—previously the Member Services Centre for legacy Access Credit Union members—can be reached at 1-800-264-2926.
New hours of operation, effective January 4, 2021:
Monday to Wednesday from 8:30 a.m.-to 5:00 p.m.
Thursday and Friday from 8:30 a.m. to 6:00 p.m.
Saturdays from 8:30 a.m.to 3:30 p.m.