When you log into business online banking for the first time after May 9:

  • You will log in from the website using your existing PAN (Personal Access Number) and your temporary password (PAC).
  • You will then be prompted to set up a new strong password. The requirements for creating a strong password are:
  • No fewer than 10 and no more than 30 characters that includes an uppercase letter, a lowercase letter, and a number
  • We recommend your password include a special character. The accepted special characters are: @ # $ – | !

It is important to keep your password confidential.

  • You will then be asked to set up three (3) new security questions and answers.
  • You will be asked if you want to upgrade to Small Business Online Banking. IMPORTANT: Select “Upgrade me to Small Business Banking Online.”

IMPORTANT: If you mainly use the mobile app, you will be required to make your first login attempt on the desktop version of online banking.

  • You will then need to re-enter all delegates.
  • You will need to consolidate your personal and business accounts again (if applicable and if desired).

You may also wish to reset some settings and features that did not carry over with the new system:

  • Reset Alerts
  • Reset Memorized Accounts
  • Re-populate your INTERAC e-Transfer® sender profile
  • Re-create your e-Transfer recipients list
  • Reset your Autodeposit setting

IMPORTANT: Member’s may need to manually select Access Credit Union from the Interac Gateway when accepting e-Transfer deposits for the first time after integration.

April 5, 2021

Business Online Banking

How to access Business Online Banking after the May 7-9 integration.
April 5, 2021

Managing Delegates

How to add back your delegrates after integration.
April 5, 2021

Capturing e-Transfer Data

How to capture your e-Transfer History and Recipient list.
April 5, 2021

Accessing Business Online Banking

All members will be unable to access online and mobile banking from Friday, May 7, 2021 at 5:00 p.m. CDT until Sunday, May 9, 2021. This […]
March 31, 2021


There are no changes to member statement cycles. Share accounts will be removed.
March 31, 2021

Mobile Banking

No change for legacy Access members. Login changes for legacy CCCU members.
March 31, 2021

Credit Cards

Existing Collabria credit cards for both legacy credit union members remain unaffected and will continue to function as usual.
March 25, 2021

Impacts & How to Login

On May 7-9, 2021, Access members will be moved onto a new telephone banking platform.
March 25, 2021

Access to Telephone Banking

How to access telephone banking after integration.