Mark May 7-9 in your calendars and follow these steps to prepare for online and mobile banking changes.

Online and mobile banking will be unavailable effective 5:00 p.m. CDT on Friday, May 7 and will come back online Sunday, May 9.

  • Items marked with a (C) apply to legacy Crosstown Civic members
  • Items marked with an (A) apply to legacy Access members
  • Items marked with a (B) apply to ALL members

Download a copy of the Integration Preparation Checklist for Legacy Crosstown Civic Business Members.

What you can do to prepare:

Monday, May 3
(Before 12:00 p.m. CDT)
– Send any planned e-Transfers. (C)
Wednesday, May 5
(Before 5:00 p.m. CDT)
– Pay any bills due between May 6 and 10. (C)
– Turn off the e-Transfer Autodeposit setting. (C)
– Make a list of, print, or screenshot all e-Transfer recipient email addresses and keep them in a safe place. Find out how. (C)
– Screenshot and save/print your e-Transfer history. Find out how. (C)
– Check to see if you have any pending e-Transfers on your profile and action accordingly. (C)
– Remind your e-Transfer recipients to accept their funds. (C)

Any pending e-Transfers in the system after May 5 will be canceled and funds will be re-deposited to member accounts. (C)
Friday, May 7
(Before 5:00 p.m. CDT)
– Make note of any current alerts set up in online and mobile banking. (C)
– Take screenshots of the Delegate Manager page to capture current delegates and the level of access granted. (C)
– Take screenshots of the Account Consolidation Manager page for current memberships and associated PANs consolidated in online banking. (C)
– Ensure all outstanding transactions requiring approval are completed. (C)


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