How to Prepare

Mark May 7-9 in your calendars and follow these steps to prepare for online and mobile banking changes.

Online and mobile banking will be unavailable effective 5:00 p.m. CDT on Friday, May 7 and will come back online Sunday, May 9.

What you can do to prepare:

Monday, May 3
(Before 12:00 p.m. CDT)
– Send any planned e-Transfers.
Wednesday, May 5
(Before 5:00 p.m. CDT)
– Pay any bills due between May 6 and 10.
– Turn off the e-Transfer Autodeposit setting.
– Make a list of, print, or screenshot all e-Transfer recipient email addresses and keep them in a safe place.
– Screenshot and save/print your e-Transfer history.
– Check to see if you have any pending e-Transfers on your profile and action accordingly.
– Remind your e-Transfer recipients to accept their funds.

Any pending e-Transfers in the system after May 5 will be canceled and funds will be re-deposited to member accounts.
Friday, May 7
(Before 5:00 p.m. CDT)
– Make note of any current alerts set up in online and mobile banking.
– Make note of your member number. You can find your member number in online banking or by contacting the Member Solutions Centre at 1.800.264.2926.
– Complete any online banking activity.


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